Frequently Asked Questions
Welcome to our FAQ page! Here, you’ll find answers to all your questions about our cakes, from ingredients and customisation options to delivery and storage tips. If you don’t see what you’re looking for, feel free to reach out—we’re here to make your cake experience as sweet and seamless as possible!
M&I Bakery is dedicated to delivering cakes of exceptional quality and taste. We collaborate with highly skilled artisan bakers who have completed food hygiene and safety certifications and are registered with their local councils. These measures ensure that every cake is prepared under the highest standards of quality and safety, giving you complete peace of mind when ordering from us.
Placing an order with M&I Bakery is simple and convenient! As an online cake shop, you can browse our collections, customise your chosen design, and place your order directly through our website. Just select your cake style, size, and any personalisation, then add to your cart and proceed to checkout. If you have any questions along the way, our team is here to help make the process as smooth as possible.
We recommend placing your order at least 7-10 days in advance to ensure availability, especially for bespoke cakes.
Yes, M&I Bakery offers next-day delivery for ready-to-order cakes. Bespoke cakes require more lead time.
Absolutely! M&I Bakery specialises in bespoke cakes. You can choose designs, flavours, and sizes tailored to your preference. You can also choose colours, flavours and writing on our ready-to order cakes.
Our delivery fee is £9. We currently deliver across the United Kingdom, ensuring your cake is crafted and delivered fresh from a local artisan baker. To confirm if we deliver to your area, please feel free to contact us.
Keep your cake refrigerated until 1-2 hours before serving. This ensures it stays fresh and perfect for your event!
Yes, M&I Bakery offers vegan, halal, eggless, without dairy & gluten. Just let us know your dietary needs when placing your order.
Please contact M&I Bakery immediately with photos. We will make it right by offering a solution as soon as possible.
You will receive an email confirmation from M&I Bakery once your order is placed. Please review all details to ensure accuracy.
If you need to make adjustments, contact us at least 48 hours before the delivery date, and we will do our best to accommodate.
M&I Bakery accepts credit/debit cards, PayPal, and bank transfers for secure and convenient payment.